It is time to Register for OpsManage 2010

Wonderware's Premier Industry Event.  Early Registration Ends September 17th so don't miss this chance to save.  OpsManage - October 18th to the 22nd at the Peabody Hotel in Orlando Florida.

In today's world, managing time to get your day to day work done while keeping ahead of the curve to learn about new technologies and techniques is a challenge.  OpsManage addresses that challenge by providing customers with a single event that covers all of the bases.  By taking a few days of time, attendees can learn about the latest in software, control, and instrumentation technologies that can transform the way you do business.  See technology, hear customer speakers discuss their challenges, get training, meet experts and mingle with your peers at one, single event.

An Industry Trade Show that does not overpower you with endless PowerPoint presentations but instead allows ample time for you to explore an always-open Expo Center filled with cutting edge technology demonstrations manned by technology experts.  The ability to schedule personalized meetings with product, industry, and implementation experts to discuss projects and initiatives and the technology that can be leveraged to achieve your goals.  Maximum learning in minimal time - OpsManage 2010.

Industry Focused Content
Food, Beverage & CPG Life Sciences Power & Energy Transportation and Infrastructure Water & Wastewater Metals, Minerals & Mining	Nuclear Facilities Management Chemical Hydrocarbon Processing Pulp & Paper Upstream Oil & Gas

Collaboration Expo

Join us in the Collaboration EXPO to experience an energetic and vibrant environment of Ecosystem Partners and Invensys subject matter experts. Build upon your industry solution and brand sessions experience in the EXPO by attending one of the Operations Excellence theater sessions or attend a Hands-on Experience. Stop by one of the 30+ Invensys offering demo stations or the 40+ partner stations to see how our solutions and our ecosystem partner solutions can help you achieve real-time results. Sessions will center on:

• Control Excellence
• Asset Excellence
• Productivity Excellence
• Environment & Safety Excellence

Theater Presentations

The Theater Presentations provide an opportunity to learn about Industry and Product Solutions from Invensys and our Ecosystem Partners. These brief presentations will occur within two theaters within the Collaboration EXPO area and will run parallel to the Industry Solution, Product Brand and Enterprise Technology & Services sessions.  Topics will focus on:

• Real success stories
• Case Studies of customer applications

Hands-On Experiences

These expert instructor-led 45 minute sessions are designed to allow you to directly experience the ease-of-use and powerful capabilities of a number of the Invensys Operations Management offerings.  Areas of focus:

• Asset Excellence
• Operations Excellence Through Business Intelligence
• Real-Time Collaboration
• Control Excellence for all Sizes of Operations
• Environmental Excellence
• Productivity Excellence Through Control System Modernization

Product Training

One of the most valuable aspects of attending OpsManage'10 is your access to three different types of training sessions. Here, you can actively and quickly learn from the experts on how to effectively utilize key new offerings.

• ½ day Technical Training Workshops
• 90-minute Technical Training Seminars
• 45 minute Hands-on Experiences

To learn more or to register, visit the OpsManage Site or call us at 877-900-4996 or e-mail us at sales@wonderwarenorth.com for additional information.

Wonderware North Local Fall Events

Providing Corporate Visibility, Driving Plant Productivity - We will provide breakfast, a hot lunch, live technology demonstrations, and experts from Wonderware. You simply need to join us and enjoy the experience.

Your corporate management team has decided that they want to establish some new corporate KPIs by which to run the company. This decision requires visibility of data at the corporate level, and detailed data from each plant. How will you provide the needed information, and what can be used to tie the varied data sources together into set of easy to read and easy to manage KPIs? Additionally, what solution can you implement at the plant level that will reduce implementation time, provide real value for plant management and plant operations while providing an infrastructure that easily fulfills the needs of corporate management?

Join us for a day to as we explore the System Platform Based Wonderware Operations 4.0, Wonderware Performance 4.0, Wonderware Corporate Energy Management, and Wonderware Intelligence (Wonderware's Enterprise Manufacturing Intelligence (EMI) solution). See how you can easily begin to relate disparate sources of data to reveal real information about your manufacturing environment. Correlate energy information (from Wonderware CEM), operations information (from Operations 4.0), and performance information (from Performance 4.0) into common plant metrics viewable from Wonderware Intelligence.

Infrastructure to Help Your Plant

• See a Live Demo of the Wonderware Operations 4.0 Modular MES platform - A Modular, System Platform Based Production Tracking and Execution System that will help you better manage plant operations
• See a Live Demo of the Wonderware Performance 4.0 Performance Solution - A Modular, System Platform Based Downtime Tracking and Overall Equipment Effectiveness solution that will help you get the most out of your asset investments
• See a Live Demo of the Wonderware Corporate Energy Management Application - A Modular, System Platform Based solution to understand utility consumption (water, compressed air, electricity, natural gas, etc.) information down to the product unit level allowing you to completely understand the costs associated with running your plant and making your products
• All leveraging the core System Platform, InTouch front-end, and Web Portal back-end you have used for years

Software and KPIs to help your Company

• See how you can leverage Operations 4.0 data to gain visibility into metrics such as On-Time Delivery and WIP Status through Wonderware Intelligence
• See how you can leverage Performance 4.0 data to gain visibility into metrics such as Overall Equipment Effectiveness and Product Yield through Wonderware Intelligence
• See how you can leverage Corporate Energy Management data to gain visibility into metrics such as Energy Intensity and Energy Consumption per line through Wonderware Intelligence
• See how Wonderware Intelligence allows users to connect to disparate data sources (Wonderware and non-Wonderware) to allow you to easily create KPI dashboards and investigate data relationships between varied sources of information

To register, e-mail us at events@wonderwarenorth.com and tell us your location preference and full contact information for all those attending.

Alarms & Events via Text or E-mail

Any System Platform alarms or events can be easily accessible via a text message or e-mail - leveraging Wonderware Remote Response Objects.

Expanding the reach of System Platform alarms and events to your e-mail or mobile phone is easy with Remote Response Objects for System Platform. Remote Response Objects are fully functional ArchestrA Objects that integrate with the System Platform and can be customized by the user to deliver alarm notification via e-mail or text message to cell phones via SMS (Simple Messaging System) to remote users. Remote users can view alarm information, acknowledge alarms, and enter comments all from a remote device. Because Remote Response Objects are pre-developed ArchestrA Objects, they are extremely easy to incorporate into a System Platform application and configuration, customization, deployment, and maintenance are easily performed within the IDE environment.

Remote Response Objects are particularly beneficial to Geo-SCADA systems where users are often in the field away from the office or plant. Remote Response Objects use the most common open standards for email exchange and scheduling.

One of the key features of Remote Response Objects is Escalation Scheduling which allows up to 3 groups/levels of escalation for alarm notification and acknowledgement. In addition, the escalation groups can be configured to change by hour of day or day of week as work shifts and personnel change. The work shift configuration can be performed using any standard calendar client such as MS Outlook, GoogleCalendar, or Mozilla Sunbird. The calendar client simply needs to support the iCalendar standard (RFC 2445) for calendar data exchange which is the most common text file format for scheduling applications. This standard supports the full power of recurring meetings based on the scheduling recurrence rules.

Remote Response Objects are designed to integrate with the ArchestrA security model for alarm acknowledgement capability. They include security features to prevent unauthorized users from acknowledging alarms. These security features include: a globally enabled 4 digit unique PIN number per user entered at time of alarm acknowledgement; fully integrated with Galaxy security so that if Galaxy security is enabled then each user email address and/or phone address is associated to a corresponding Galaxy User name. In addition, the entire Ack capability can be disabled in the case of applications that only require notification with no response.

Remote Response Objects can be deployed to any number of nodes per Galaxy and configured for any number of Alarms and any number of users. Remote Response Objects integrate with redundant Application Engines on redundant AOS nodes so remote alarm notifications, escalations and acknowledgments continue unaffected under failover. Delivery of notifications and receipt of responses is achieved by connecting to any email server that supports SMTP (outgoing) or POP3 (incoming) email messaging standards.

Remote Response Objects are fully integrated with the Wonderware AlarmAppObjects of the Galaxy so alarm configuration is closely coupled with remote notification and response. The Application Objects are configured to monitor one or more alarm condition indicators within the Galaxy. A configured list of users in Exchange Server will be notified via e-mail or which can be converted into SMS text message when an alarm occurs. The alarm message to be delivered in the notification message can be customized by the user to contain both static text and also snapshots of attribute values of any object in the Galaxy.

What are the Key Features?

• Build as ArchestrA Objects – allowing to easily extend your existing application
• Email and SMS (via appropriate gateway) support
• Operator response (acknowledgement) via email or SMS
• Low Cost

What are the Key Benefits?

• Built-in scheduler
• PIN-based security option
• Configurable escalation in case of non-response
• Operates with redundant (failover configuration) of System Platform

If you are interested in learning more about Remote Response Objects, contact Wonderware North at 877-900-4996 or e-mail us at sales@wonderwarenorth.com.

An Industrial Grade Dell PC

Ergonomic: 1. (used with a sing. verb) The applied science of equipment design, as for the workplace, intended to maximize productivity by reducing operator fatigue and discomfort.

STRONGARM Designs (“STRONGARM”), the leader in plant floor operator stations, offers many options for leveraging computers within their ergonomic designs.  For those users that require a Dell PC, we offer the STRONGARM Dell D755 computer - manufactured exclusively for STRONGARM, the D755 provides the manufacturing, industrial, defense, and transportation markets with a computing system based on the award-winning Dell™ Optiplex™ platform that is designed for higher temperature environments. This simplifies extending IT standards into uncontrolled environments delivering unmatched reliability, technology and supportability.

“The STRONGARM D755 redefines what customers can expect from industrial computers,” said Tom Holden, President and Chief Executive Officer of STRONGARM. “By leveraging an industry standard platform and applying STRONGARM’s industrialization expertise, the D755 delivers measurable benefits to our customers including superior quality, reliability, and next-generation performance, all in an industrially hardened computing system.”

Working with the largest global computer suppliers, STRONGARM identified a standard PC platform that could be enhanced to increase its operating temperature range to be suitable for the industrial computing market. The higher temperature specifications allow the D755 to be used in uncontrolled environments with minimal or no cooling, while still maintaining the reliability, performance and maintainability customers expect from a global computer supplier. Additionally, when coupled with STRONGARM’s comprehensive line of operator interface stations, companies can deploy a new level of quality and computing performance in any environment.

Key Features of the D755 Include:

• Ideal for NEMA4/4X and hazardous areas when included in a STRONGARM Ergonomic Operator Station
• Optimized for use in uncontrolled and high temperature environments (up to 45 DegC or 113 DegF) allowing it to be used in uncontrolled environments without additional cooling
• The D755 features the already familiar Dell™ Optiplex™ 755SFF software image (bios, OS, drivers, utilities) and system management capabilities
• Intel® Core™ 2 Duo architecture processors (available in various processor speed options)
• XP Pro; Vista® Business
• Up to 2.0GB DDR2 Non-ECC SDRAM, 800MHz
• (1) PCI Half Height, (1) PCI Express x 16 Half Height
• Front Panel: (2) USB 2.0, Audio In/Out
• Rear Panel: (6) USB 2.0, Stereo Audio In/Out, RS232 Serial Port, Printer Port, VGA Video/HD15
• Supported by Dell’s 3 year on-site warranty

If you want to learn more about the STRONGARM D755 or any of our other Industrial Computing Options, call Wonderware North at 877-900-4996 or e-mail us at sales@wonderwarenorth.com.

Record what your Operator is Seeing

The Longwatch Console Recorder makes it easy to record one or more operator console displays, so you can see exactly which display was active, and what data were on the display - as if you were watching it live.

For decades, companies have spent money adding instrumentation, control, reporting and management equipment, software and services to their systems... all in an effort to make sure errors are avoided and that plant output is on-time on on-quality.

Yet few, if any, companies have taken the simple step of making sure that their human interfaces are delivering necessary information in a timely and unambiguous fashion so that the operators make timely and appropriate command actions.

The Longwatch Operator's Console Recorder is a software module that enables automatic recording of your HMI or SCADA operator's console display. With this tool, Longwatch archives exactly what the operator was seeing, because it records the video that's being sent to the display itself.

Playing back what the operator was seeing can be a very valuable method for troubleshooting, training and process improvement. It can also be an important tool to help analyze what went wrong, or what can be done to avoid future problems.

The Console Recorder software requires no special hardware. It automatically records your HMI/SCADA console displays to the Longwatch Video Engine. When combined with the Video Historian's message linking capability, you can see exactly what the operator was seeing when selected events and alarms occurred.

Key Benefits and Capabilities

• Documentation for regulatory compliance
• Tool to Improve training
• Tool to Improve operations
• Reduce liability
• Reduce operating costs
• Collects video directly from your graphics card so no camera hardware required
• Automatic playback of video based on message mapping from external systems

To learn more about Longwatch, contact Wonderware North at 877-900-4996 or e-mail us at sales@wonderwarenorth.com.

Eliminate Server Downtime

With a World-Wide uptime of 99.99979% for all installed Servers (calculated daily), Stratus servers are the most robust fault tolerant Server platform available on the market.

Stratus Servers protect the data and computing investments of most of the critical applications that run our world.  Securities and Exchange, Manufacturing, Government, Healthcare, Travel and Transportation, Retail, Financial, Education, Public Safety, Media, Life Sciences and more - Stratus Servers are found in almost every mission critical application you can think of.  Perhaps that is why many of the largest manufacturers in the world leverage Stratus servers to protect critical manufacturing processes and data.

Today's plant systems are often mission critical applications that drive our manufacturing operations. As such, it is vital that the hardware platforms that are running those applications and databases not fail. Often, however, employing redundancy can involve expensive and complicated server clusters, duplication of software licenses or complicated software applications to manage redundant applications. Those days are now a thing of the past with Stratus Fault Tolerant Servers.

Stratus Technologies has been in business providing the highest levels of application availability in the industry for the past 30 years. Stratus ftServers run standard Windows operating systems, RedHat Linux and VMware vSphere operating systems and provide instant failure protection through a duplicated hardware platform that looks and feels just like a standard Dell Server. With over 15,000 servers throughout the world, protecting some of the most mission critical applications, Stratus Servers are a proven technology platform that can be leveraged to provide complete application redundancy.

If you can turn on a PC, and load a software application, you can create a Status-based fault-tolerant hardware platform to enable redundancy for your mission critical applications. It is really that easy and because Stratus Servers don't need any special software to work, setting up a Stratus Server is as easy as setting up a Dell Server. Load your operating system (if it is not already loaded), load your application and run. Leverage Stratus Servers for a plant historian, an MES Server, redundant windows terminal servers, redundant HMI applications, etc. and instantly provide a redundant hardware platform to host your critical software applications.

Key Features and Capabilities

• Set up is as easy as setting up a standard Dell Server.  From the user perspective, there is no difference.
• Servers are open systems running standard Windows, Linux and VMware. Any application which runs on any of these operating environments will run without change on Stratus and become instantly continuously available.
• There is no specialized training to set up a system. A Stratus ftServer appears to the operating system to be just another stand alone server. Load your software and go.
  Achieve 99.999% application availability. Engineered to prevent failure, Stratus systems are installed in hundreds of manufacturing facilities across the globe, virtually eliminating software downtime.
• No complex setup or failover testing, no provisioning hardware, or mirroring disk drives. No engineering effort, no systems integration.
• If a component fails, the server itself can "call" Stratus and a replacement part will be on your desk the next day.  It is as simple as that.

Wonderware Patchfixes, Device Integration Releases & Tech Notes

Are you a member of Wonderware Customer First?  Wonderware Customer First members gain access to a wealth of online tools and services to help you be successful wherever you are in your system lifecycle.

The Wonderware Developer Network offers extensive resources and a venue for online collaboration between Customer First members, integrators, 3rd party suppliers and Wonderware subject matter experts.

If you are interested in learning more about Customer First, call us at 215-675-5800 or e-mail us at support@wonderwarenorth.com.

Registered Wonderware Customer Support subscribers can download the following Wonderware device integration releases: (www.wonderware.com/Support/MMI):

• None at this time
  

Registered users can now download the following Wonderware software patchfix releases (www.wonderware.com/Support/MMI):

• None at this time

The following Tech Notes and are now available:

• Tech Note 724 Working with Roles in Wonderware Information Server
• Tech Note 723 Solving Wonderware MES 4.0 Known Installation Issues
• Tech Note 722 Overcoming the InTouch® String Length Limit in QI OLE Automation Scripting
• Tech Note 721 Solving the Wonderware Historian Auto-Start Issue
• Tech Note 720 Upgrading .NET Controls and the Script Function Library in the MES Galaxy
• Tech Note 718 Addressing Issues Encountered During IODriverUpdate_1 for InTouch Compact Edition 10.1
• Tech Note 717 Working with InBatch in the Active Directory Environment
• Tech Note 716 Viewing, Creating and Modifying Service Dependencies in Windows Server 2003
• Tech Note 715 Resolving Issues with DAServer Diagnostic Node on the Windows® 2008 Operating System
• Tech Note 713 Resolving ActiveFactory Add-in for Excel Error
• Tech Note 711 Wonderware MES Operation Capability Object: Configuring Multiple Job Counters
• Tech Note 710 Wonderware MES Operations Capability Object: Configuring Rolling Counter Reset

Registered users can view and download these and other Tech Notes from the Wonderware Technical Support website.