Technical Support Overview

Wonderware North provides technical support assistance on all of our software and hardware products. Our Application Consultants are all engineers with industry experience to go along with their extensive Wonderware software training. This combination allows us to provide support in the context of your manufacturing challenges so that you get the best advice possible. Customers taking part in the Wonderware Customer First Program have access to our support staff for timely and expert advice on applying, configuring, using, and maintaining any of the Wonderware product offerings along with assistance on best practices for implementation.

Wonderware's Customer First Program consists of a portfolio of distinct levels of service: Standard level, Premium level and Elite level, intended to meet the varied and demanding requirements of industrial manufacturing. See below for basic level descriptions and feel free to call to learn about the more detailed benefits of being on Wonderware Customer First Support.

• Standard Level: Provides technical support via telephone from Wonderware distribution partners, and web support. Support is available during normal business hours. Also provides no-charge product upgrades.
• Premium Level: Includes the benefits of Standard Level, plus technical support directly from Wonderware for named contacts and Emergency 24/7 Support plus a dedicated customer portal (Wonderware Developer Network) built to help provide even greater visibility into your Wonderware support plan.
• Elite Level: Includes the benefits of Premium, plus Critical Incident Assistance.

• Without Support Agreements
• Support Agreement Holders
• Support Documents